Shipping & Returns

Orders can take up to four business days to be processed and shipped. If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If your order includes backordered items, your in-stock item(s) will be held until all items become available. Once an order has been shipped, we are unable to amend the order.

After a package has left our shipping facility, we are no longer responsible for the package. Please contact your local postal service facility for more information (USPS 1-800-222-1811) or your local (UPS 1-800-742-5877).

We do not ship to PO Boxes.

We do not ship on the following major holidays:

New Year’s Day
Presidents’ Day
Memorial Day
July 4th
Labor Day
Thanksgiving (Thursday & Friday)
Christmas Eve
Christmas Day
New Year’s Eve 

U.S. Standard Shipping, 2-7 business days, free.
U.S. 3-Day Shipping (3 business days), $25 - $45

Orders are shipped via UPS and USPS. If a shipment has been delivered, but it’s not in your hands, the responsibility is yours. So check with a neighbor to see if they signed for you. If you refuse to accept a delivery, you are responsible for the original shipping charges and the cost of returning the package to Olio E Osso.

A sales tax will be charged on the merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

We do not accept returns at this time.

We do not accept exchanges at this time.

We do not offer refunds at this time. Please contact our customer service for details, customerservice@olioeosso.com.

We will issue a replacement in the case of faulty or damaged items. Please contact our customer service customerservice@olioeosso.com.