Is Your Product Vegan?
Not all of our products are vegan. Our balms contain beeswax and some contain carmine.
Are Your Products 100% Natural?
The base for all of our balms is 100% natural, however our No. 2 balm is made with less than 0.05% of a synthetic colorant.
Is the Synthetic Colorant Safe?
Yes, it is FDA approved for food grade as well as cosmetics.
Is Your Mica Ethically Sourced?
Olio E Osso is working to replace the natural mica in our products with a synthetic version that is synthesized in a lab using potassium as the bonding agent with natural minerals. This decision was made after our founder/maker, Paola LaMorticella was unable to find a supplier willing to certify that the mica we were receiving was not involved with child labor. By using a synthetic mica, we are able to have greater control and consistency in our mica supply chain. At this time natural mica can only be found in our No. 6 balm and it will be phased out in the near future.
Where Is Your Product Made?
We hand-make everything in small batches here in Portland, Oregon, USA.
How Do I Care for My Balms and Oils?
To keep our products simple and maximize their emollient properties, we do not add any stabilizers or preservatives. We recommend using Olio balms and oils within one year and keeping balms stored in a dry place under 76 degrees.
I Received a Damaged Product, How Should I Proceed?
If there is an issue with an item purchased from our website, please complete this form as soon as possible and our customer service team will get in touch with you. For items purchased from a domestic retailer or outside the US, contact firstname.lastname@example.org. We will resolve any problems as quickly as we can—please include as many details as possible.
What Forms of Payment Do You Accept?
We accept PayPal and all major debit/credit cards (with the exception of Laser from Ireland, Diners Club/JCB).
I Emailed Customer Service but Haven’t Heard Back Yet. Why?
Olio e Osso is based in Portland, Oregon, USA and our hours are Monday - Friday 9am to 5pm PST. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.